Program Crashes From Glitch Every Time

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fayala28
 
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Joined: 09 Apr 2021, 05:23

Program Crashes From Glitch Every Time

Postby fayala28 » 16 May 2021, 13:50

BlackInk crashes every single time after I try to merge layers after using the selection tool and transforming. Here are the steps are taken to reproduce the crash.

-Create anything on a layer and using the selection tool cut a portion of the image off
-Create a new layer and paste that portion there
-Move or delete any layer from the layer stack (After removing a layer the layer stack output turns purple and creates a gap within the layer stack in which the original layer was)
-Merge the remaining layers down(After merging the layers down the programs crashes 100 percent of the time)

The only thing that I noticed that doesn't crash the program is filling the gap in the layer stack by creating another layer within that stack by clicking the empty part of the stack and choosing one.

Is there any way that I can fix this issue. At this point, I can not use this program.

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: Program Crashes From Glitch Every Time

Postby u2bleank » 16 May 2021, 17:44

thx for this excellent report we will look at it as soon as possible :reyes:

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u2bleank
 
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Re: Program Crashes From Glitch Every Time

Postby u2bleank » 17 May 2021, 08:31

the program crash because the layer stack is in a buggy state ( when there are gap between layers ).
A quick workaround is to create a new layer stack and move your layer into it and delete the old one.

I tried what you explain but I can't reproduce the Buggy Layer stack state ( unfortunately ) :cry:

Do you manage to reproduce this state at 100% each time?
If so, please explain or show me step by step how to do it :sad:

fayala28
 
Posts: 6
Joined: 09 Apr 2021, 05:23

Re: Program Crashes From Glitch Every Time

Postby fayala28 » 17 May 2021, 12:36

Here is a video. I cut off like one second so I could delete email address but other than that its raw footage of the steps.

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u2bleank
 
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Re: Program Crashes From Glitch Every Time

Postby u2bleank » 17 May 2021, 16:14

Hi,

Do you have access top the Steam Beta version of Black Ink ? Because this problem should be fixed in it.
if not send a a request at contact@bleank.com

fayala28
 
Posts: 6
Joined: 09 Apr 2021, 05:23

Re: Program Crashes From Glitch Every Time

Postby fayala28 » 17 May 2021, 16:16

Hello, I don't own the steam version. I bought the website version of BlackInk that is not connected to steam. How should I go about requesting that version? Do I include my steam username or something into the email or would I get a key?

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u2bleank
 
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Re: Program Crashes From Glitch Every Time

Postby u2bleank » 17 May 2021, 16:28

yes send an email to contact@bleank.com and you will receive a steam key and instructions to connect to the Beta

fayala28
 
Posts: 6
Joined: 09 Apr 2021, 05:23

Re: Program Crashes From Glitch Every Time

Postby fayala28 » 17 May 2021, 16:34

Thank you, I sent an email.

fayala28
 
Posts: 6
Joined: 09 Apr 2021, 05:23

Re: Program Crashes From Glitch Every Time

Postby fayala28 » 17 May 2021, 18:43

Thank you. I just downloaded the program and went into the beta. However, now I get an error saying

Warning: panel 'DbgBSL' not found

Any idea what that is? Also after testing the program for that bug that I had before it worked but still crashed after a few cuts and pastes. The layer gap and purple artifact aren't present though.

Edit: Ok so the crashes aren't frequent so that's good. The program works fine now and I can get some work done. It does crash randomly still though.

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u2bleank
 
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Re: Program Crashes From Glitch Every Time

Postby u2bleank » 18 May 2021, 07:36

Hi,

If it still crash don't hesitate to send the report with the Crash dialog.

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