Returning to factory default

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factoryfresh
 
Posts: 3
Joined: 03 Mar 2021, 07:47

Returning to factory default

Postby factoryfresh » 03 Mar 2021, 07:59

This software use to work for me but now when i start it up the window won't apear on my desktop. Is there a way to reset it to factory default setings ? I am using the steam version and have tried uninstalling and reinstalling it with cloud backup on and off several times.

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u2bleank
 
Posts: 1177
Joined: 11 Jun 2012, 10:41

Re: Returning to factory default

Postby u2bleank » 03 Mar 2021, 14:29

hi,

Sorry for that :desperate:
Can you please send us the Log files

factoryfresh
 
Posts: 3
Joined: 03 Mar 2021, 07:47

Re: Returning to factory default

Postby factoryfresh » 03 Mar 2021, 23:00


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u2bleank
 
Posts: 1177
Joined: 11 Jun 2012, 10:41

Re: Returning to factory default

Postby u2bleank » 04 Mar 2021, 09:02

Thanks but do you have any .log file ? you can directly send it to support@bleank.com it will be more convenient

factoryfresh
 
Posts: 3
Joined: 03 Mar 2021, 07:47

Re: Returning to factory default

Postby factoryfresh » 08 Mar 2021, 22:09

This is the only .log file I could find.
https://www.dropbox.com/s/gt5m7hq0ss6pz ... k.Log?dl=0


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