Licences exhausted

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finstergram
 
Posts: 3
Joined: 10 Jan 2016, 22:37

Licences exhausted

Postby finstergram » 29 Jun 2019, 16:26

Hello, everybody,

I recently built myself a new computer. Now I wanted to start Black Ink on it, but the program tells me that my licenses are used up. Is there a way to reset the licenses? If there are logs, you should see that the installations haven't been started for a long time. The 2 installations are no longer in use.

Kind regards,
Florian

User avatar
bonnie
 
Posts: 275
Joined: 11 Jun 2012, 10:41

Re: Licences exhausted

Postby bonnie » 01 Jul 2019, 09:39

Hi :)
It should work now.
Your new license has been granted
:bye:

finstergram
 
Posts: 3
Joined: 10 Jan 2016, 22:37

Re: Licences exhausted

Postby finstergram » 01 Jul 2019, 10:02

Thank! :heart: It worked!
:love:

finstergram
 
Posts: 3
Joined: 10 Jan 2016, 22:37

Re: Licences exhausted

Postby finstergram » 15 Mar 2020, 23:36

Hi there,

it's me again :hi: . Same problem. All my licences are exhausted. Could you please reset them? Is it possible to reset all 4? Because I use it only on this computer. The other installations are long gone.

What happend: Two days ago i have started the program for the first time in 9 months. And it worked. Today I opened it again and suddenly it says "Trial version" and the menu entry for registering in the Help menu is missing.

Kind regards,
Florian

timefire
 
Posts: 4
Joined: 09 Nov 2014, 17:15

Re: Licences exhausted

Postby timefire » 20 Aug 2020, 16:38

Just installed today's update and Black Ink now says I'm using a Trial Version. I can't find where to register that I'm already an owner. In the Help menu the program wants me to buy it, but I already own it. What next?

timefire
 
Posts: 4
Joined: 09 Nov 2014, 17:15

Re: Licences exhausted

Postby timefire » 20 Aug 2020, 16:39

Just installed today's update and Black Ink now says I'm using a Trial Version. I can't find where to register that I'm already an owner. In the Help menu the program wants me to buy it, but I already own it. What next?

timefire
 
Posts: 4
Joined: 09 Nov 2014, 17:15

Re: Licences exhausted

Postby timefire » 20 Aug 2020, 16:40

Just installed today's update and Black Ink now says I'm using a Trial Version. I can't find where to register that I'm already an owner. In the Help menu the program wants me to buy it, but I already own it. What next?

unity2k
 
Posts: 3
Joined: 26 Nov 2014, 19:49

Re: Licences exhausted

Postby unity2k » 06 Nov 2020, 04:05

I enter my login credentials after installing Blank Ink on my notebook and I get a failed error? Please help.


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