Can't save anything

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phantom
 
Posts: 2
Joined: 12 Mar 2014, 01:39

Can't save anything

Postby phantom » 12 Mar 2014, 01:42

So I've just run into a problem saving. I'm unable to save anything at all and haven't been able to for a few days. I've sent the email report for the first one. It doesn't seem to matter what content is in the image or what format I save it in. It leaves a file titled properly but with the extension ".bkd" and when I open it in the program it's blank and the name's reset.

Any ideas how to remedy this?

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: Can't save anything

Postby u2bleank » 12 Mar 2014, 09:22

phantom : how do you open the file. Because the Dbl+Click on the file name in the windows explorer doens't work and Black Ink will open with a default empty document.
Is it the same behavior with the File > Open.. command ?

phantom
 
Posts: 2
Joined: 12 Mar 2014, 01:39

Re: Can't save anything

Postby phantom » 12 Mar 2014, 19:46

I'm currently at work but I'll try tonight when I get home.

I was able to open via double-clicking the file as of Sunday, if that's of any significance or interest.

Update: I was able to open through the program, however it seems to've erased more than half of the project I'd been working on, leaving the layers but wiping them blank...

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: Can't save anything

Postby u2bleank » 18 Mar 2014, 09:36

phantom : Perhaps you've overwritten your files after a Dbl Click on you file in the explorer. Anyway sorry for your lost and we will fix this behavior in the next release ( Open a BKD from the explorer ).


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