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Black ink hangs at first black in "black ball" screen

PostPosted: 06 Dec 2012, 13:51
by rpavich
I installed the beta of BI and upon launch it just hangs on the first black ball screen.

I have the latest direct X installed, I'm running a 64bit Win 7 box with 6mb ram.

Any help?

Re: Black ink hangs at first black in "black ball" screen

PostPosted: 06 Dec 2012, 13:55
by rpavich
First glimmer of hope; after using "compatibility settings" in windows to run the app as "winxp sp2" now I get the black ball PLUS an 8" square grey box.

better but not launched.

Re: Black ink hangs at first black in "black ball" screen

PostPosted: 06 Dec 2012, 14:05
by u2bleank
Hi rpavich,

do you have the crash report screen ?
In any case you can send us by email ( ErrorReport@Bleank.com ) the log file of BlackInk.

This file is located here : C:\Users\MyUserName\AppData\Roaming\Bleank\BlackInk
\BlackInk.Log


Best regards