Black ink hangs at first black in "black ball" screen

Discuss features and report problems with BlackInk
rpavich
 
Posts: 2
Joined: 06 Dec 2012, 13:50

Black ink hangs at first black in "black ball" screen

Postby rpavich » 06 Dec 2012, 13:51

I installed the beta of BI and upon launch it just hangs on the first black ball screen.

I have the latest direct X installed, I'm running a 64bit Win 7 box with 6mb ram.

Any help?

rpavich
 
Posts: 2
Joined: 06 Dec 2012, 13:50

Re: Black ink hangs at first black in "black ball" screen

Postby rpavich » 06 Dec 2012, 13:55

First glimmer of hope; after using "compatibility settings" in windows to run the app as "winxp sp2" now I get the black ball PLUS an 8" square grey box.

better but not launched.

User avatar
u2bleank
 
Posts: 1014
Joined: 11 Jun 2012, 10:41

Re: Black ink hangs at first black in "black ball" screen

Postby u2bleank » 06 Dec 2012, 14:05

Hi rpavich,

do you have the crash report screen ?
In any case you can send us by email ( ErrorReport@Bleank.com ) the log file of BlackInk.

This file is located here : C:\Users\MyUserName\AppData\Roaming\Bleank\BlackInk
\BlackInk.Log


Best regards


Return to Technical support

cron