Fixed... "you have exhausted your licenses"

[jrusic]

Bonjour, depuis la dernière mise à jour j'ai le même problème, je ne peux plus activer Black Ink avec mon code d'accès. Pourtant c'est le même ordinateur, je suis passé de windows 8 au 10 depuis le début de ce dernier système et je n'avais pas eu ce problème.
Merci de votre aide.
Joseph RUSIC

[u2bleank]

jrusic : le problème devrait être fixé maintenant. Vous pouvez réessayer.

[jrusic]

C'est bon, cela fonctionne maintenant.
Merci beaucoup

[jaycephus]

I have the same issue. I've possibly installed Win 10 and a new video card since I last updated Black Ink before this most recent update.

I don't know if you have identifiers on your licensing, but this system is "Jay-PC." I'm curious if I show a license used for this PC. It is a desktop, and is my main drawing PC right now, with my Surface Pro ("Dart-2") being second.

[jaycephus]

FYI, I got the email from support, and will try to activate when I get home. Thank you.

I said:

I don't know if you have identifiers on your licensing, but this system is "Jay-PC." I'm curious if I show a license used for this PC. It is a desktop, and is my main drawing PC right now, with my Surface Pro ("Dart-2") being second.

Actually, Black Ink (previous version) doesn't run well on my Surface Pro 2, and I had not activated Black Ink on that system. I doubt I activated it on my faster, high-end laptop, either. I suspect that all activations had been used and lost on my desktop system over time.

The Surface has an integrated Intel graphics processor and may only use shared memory, I'm not sure. Is integrated Intel graphics supported? Are you intending to make Black Ink work well on a Surface? I hope so due to the nicer drawing capability of the pen-enabled Surface, but I could understand that Intel integrated graphics is just not suitable.

[u2bleank]

..Is integrated Intel graphics supported? ..

Black Ink should works even on Intel Integrated GPU. But don't except miracle it will not an optimal experience with this kind of GPU.

[jaycephus]

..Is integrated Intel graphics supported? ..

Black Ink should works even on Intel Integrated GPU. But don't except miracle it will not an optimal experience with this kind of GPU.

It does work, but there is a lot of purple flashing of elements of the GUI, randomly, mainly when moving the pen to the GUI to click on something.

[u2bleank]

It does work, but there is a lot of purple flashing of elements of the GUI, randomly, mainly when moving the pen to the GUI to click on something.

Can you please send us ( support@bleank.com ) your GPU config using this tool

[jaycephus]

It does work, but there is a lot of purple flashing of elements of the GUI, randomly, mainly when moving the pen to the GUI to click on something.

Can you please send us ( support@bleank.com ) your GPU config using this tool

I'm not ignoring this, but I realized there is a problem with Win10 updating on my Surface Pro (go figure). It looks like I need to do a fresh install from scratch (first time since I got the Surface, which now has lots of upgrade leftovers). Then with it fully updated to latest patches, I'll install Black Ink and test it out.

[jrusic]

Cela recommence, mise à jour et je me retrouve encore dans l'impossibilité d'activer BlackInk. Faut-il éviter les mises à jour ? Repayer pour la licence ? Ou peut-on résoudre ce problème avec un programme de mise à jour qui prend en compte la licence et ne fait pas une simple installation de logiciel. A moins qu'il faille désinstaller le programme avant de refaire une installation ? Je suis perdu. Merci de votre aide.