BlackInk Crashing from saving/loading files.

Discuss features and report problems with BlackInk
User avatar
lilninju
 
Posts: 30
Joined: 10 Sep 2013, 06:58

BlackInk Crashing from saving/loading files.

Postby lilninju » 10 Sep 2013, 07:07

So after working on something for quite some time, I made the mistake of trying to save it.

This caused a crash and now the file crashes the program every time I try and load it.
Here is a video of the incident occuring as I was streaming.

http://www.twitch.tv/lilninjuju/c/2904300

It loads other things fine but that one is forever lost. Why did it crash when I tried to save my work, this is major concern and very discouraging.
The whole is greater than the sum of the parts

User avatar
u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: BlackInk Crashing from saving/loading files.

Postby u2bleank » 10 Sep 2013, 13:23

Sorry for the inconvenience.
can you follow this procedure if this bug come back for further analyisis.

User avatar
lilninju
 
Posts: 30
Joined: 10 Sep 2013, 06:58

Re: BlackInk Crashing from saving/loading files.

Postby lilninju » 11 Sep 2013, 23:08

Ah I would but I think the program has crashed from other things since then, so the log file has been long since overwritten.
The whole is greater than the sum of the parts

eternalwhitemoon
 
Posts: 7
Joined: 11 Sep 2013, 03:38

Re: BlackInk Crashing from saving/loading files.

Postby eternalwhitemoon » 15 Sep 2013, 06:18

I have this issue too. I send the reports with each crash, so I do not feel it necessary to send them again; however, would the file that BlackInk is crashing over help? I can open other BlackInk save files, but not this one.

Darn shame too, because I was really liking how it was turning out... :<

Edit: I forgot to mention, I tried making a copy of the file and opening a copy, I tried renaming the file, I tried changing the file extension and changing it back, and sadly none of that allowed me to open it again. :(

User avatar
u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: BlackInk Crashing from saving/loading files.

Postby u2bleank » 15 Sep 2013, 09:55

if you have a corrupted file try to put it somewehere on the net ( FTP ) and send us the link ( to ErrorReport@Bleank.com ) with your comment.
So we will look at what's going on nd try to recover it ( or a part ) if possible...


Return to Technical support

cron