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My licenses are tied up on old computers

PostPosted: 09 Jun 2020, 00:20
by sherlock
I've run out of installs for BlackInk. I had to retire my old laptop today, and uninstalling didn't return any seats. Could I bother someone to reset my seats? Neither are actually in use.

Thanks! :D

Re: My licenses are tied up on old computers

PostPosted: 09 Jun 2020, 08:45
by u2bleank
Hi sherlock,

It should works now, try again ;)

Re: My licenses are tied up on old computers

PostPosted: 10 Jun 2020, 04:59
by sherlock
You're awesome! Thanks! :up:

Re: My licenses are tied up on old computers

PostPosted: 13 Jun 2020, 13:02
by sherlock
Now I'm having a new problem. When I start up BlackInk, it typically starts in trial mode. The help menu has the 'buy' entry, but no 'activate' menu. I renamed the registry key with my licensing info to see if I could re-activate to fix the problem (and consumed another license in the process >.< ). The new activation key matched the old one exactly (aside from the timestamp) so that didn't seem to help.

I can work around the problem by starting up a bunch of copies of black ink and closing every one but one that didn't start in trial mode, but that's a bit irritating. Even when not in trial mode, the help menu still has the 'buy' entry in it.

This seems a little weird.