Move

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anhy1231
 
Posts: 1
Joined: 03 Jun 2020, 05:21

Move

Postby anhy1231 » 03 Jun 2020, 05:23

So I've just run into a problem saving. I'm unable to save anything at all and haven't been able to for a few days. I've sent the email report for the first one. It doesn't seem to matter what content is in the image or what format I save it in. It leaves a file titled properly but with the extension ".bkd" and when I open it in the program it's blank and the name's reset.
Can everyone show me the ways to deal with this problem?
Thanks in advance

User avatar
u2bleank
 
Posts: 1128
Joined: 11 Jun 2012, 10:41

Re: Move

Postby u2bleank » 03 Jun 2020, 09:41

hi,

Sorry for this issue :redface: .. can you please send an email to support@bleank.com and give them a link to your saved "bkd" and the log file of Black Ink


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