Returning User - Where do i actually set the license ?

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rebb
 
Posts: 3
Joined: 21 Dec 2017, 16:04

Returning User - Where do i actually set the license ?

Postby rebb » 18 Mar 2020, 22:45

I bought Black Ink a few years ago.
Now i installed the new Black Ink over my existing Version but Black Ink starts in a Trial Version now.

In my account it says "1/2 Installs".
Did the install of the old version not revoke itself or automatically transfer to the new version ?

I don't even know where to find the license button that the old version had i think ?
Am i just blind ? :)

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u2bleank
 
Posts: 1123
Joined: 11 Jun 2012, 10:41

Re: Returning User - Where do i actually set the license ?

Postby u2bleank » 22 Mar 2020, 12:39

rebb : normally it should be in the Main Toolbar > Help > Activate Black Ink..
But if you don't see the option send an email at support@bleank.com

flengyel
 
Posts: 4
Joined: 18 Mar 2018, 02:48

Re: Returning User - Where do i actually set the license ?

Postby flengyel » 05 Apr 2020, 04:56

u2bleank wrote:rebb : normally it should be in the Main Toolbar > Help > Activate Black Ink..
But if you don't see the option send an email at support@bleank.com


I have the same trouble. It seems that my account says 4/4 licenses used. God knows where they went--I only have two Windows systems. Now in my case I returned a Wacom MSP 16 for a replacement, which Wacom returned. The disk was wiped. I have another Windows 10 system on which Black Inc is installed, and which presumably has a license, but the Help menu item doesn't show "activate license"--only "Buy license." It's possible that the licenses don't survive WIndows upgrades...

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u2bleank
 
Posts: 1123
Joined: 11 Jun 2012, 10:41

Re: Returning User - Where do i actually set the license ?

Postby u2bleank » 05 Apr 2020, 08:35

Can you send an email to support@bleank.com to solve this issue ?


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