(Solved) - - - BlackInk Don't launch don't Open (??)

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distrash
 
Posts: 17
Joined: 22 Aug 2012, 11:09

(Solved) - - - BlackInk Don't launch don't Open (??)

Postby distrash » 22 Aug 2012, 11:16

Hello,

In a first time i would like to purchase this very cool software, what is the deadline to have the special discount price ?

Second and is the subject of this post, i have installed BlackInk, and i tried to open it , the software don't launch.

Nothing open, nothing launch.

I have :

Win 7 64 pro sp1

8 Go DD3 1333

Nvidia GTX 460 1Go


So what is the problem ?

Could you help me please.

I have outpost firewall and AVG, i think they don't block it because i authorized it.


I need help to start to work with it, and after i will purchased really really quick.


Thanks a lot ! ;) ;) ;)


Best Regards. ^^
Last edited by distrash on 24 Aug 2012, 17:33, edited 1 time in total.

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u2bleank
 
Posts: 1041
Joined: 11 Jun 2012, 10:41

Re: BlackInk Don't launch don't Open (??)

Postby u2bleank » 22 Aug 2012, 12:26

the deadline for the discount is not yet defined.
This depend of functionalities who will be gradually added to BlackInk.
Anyway prior to any price rise we will notify it at least 1 week before.

For your problem it's strange.
If you don't have any splash screen or error window.. is BlackInk visible in your Task Manager ( Ctrl+Shit + Esc ) in the Process Tab when you launch it ( the process is BlackInk.exe*32 ) ?
In any case you can Send us by email ( ErrorReport@Bleank.com ) the log fie of BlackInk.

This file is located here : C:\Users\MyUserName\AppData\Roaming\Bleank\BlackInk
\BlackInk.Log


Best regards

distrash
 
Posts: 17
Joined: 22 Aug 2012, 11:09

Re: BlackInk Don't launch don't Open (??)

Postby distrash » 22 Aug 2012, 17:50

Hello,

Blackink just don't launch, i click (even with administrator rights) and nothing happens, nothing's open.

I'm on a 64 bits windows pro sp1.

Maybe my graphic card is too old ? GTX 460 1 Go

I forget to mention that i have as processor a core2quad Q6600.


I cannot access to the log. I don't find it (the folders too).


Thanks a lot !

Best Regards ;) ;) ;)

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u2bleank
 
Posts: 1041
Joined: 11 Jun 2012, 10:41

Re: BlackInk Don't launch don't Open (??)

Postby u2bleank » 22 Aug 2012, 23:16

I cannot access to the log. I don't find it (the folders too).

If the folder doesn't exist it's really mean that BlackInk hasn't started.
Your graphics card is quite good and it's definitly not the problem.

The only remaining solution to find the problem on your system is to use dependency walker.
Drag & Drop BlackInk.Exe from the explorer ( the real exe not the shortcut ) into the window of dependency walker and then see if a problem appear ( like a missing DLL ).

If you saw problems can you post here a snapshot of the window with the results ? ( or send it to ErrorReport@Bleank.com )

Anyway thank you for your help and sorry for the inconvenient.

Best regards

distrash
 
Posts: 17
Joined: 22 Aug 2012, 11:09

Re: BlackInk Don't launch don't Open (??)

Postby distrash » 22 Aug 2012, 23:30

Just sent a picture of the problem.

Seems like 2 dll missing. ( IESHIMS.DLL )

I don't know how to get them and why they are not with the software.

Hopes try quickly this software.

Thanks a lot !

Best Regards.

;) ;) ;)

distrash
 
Posts: 17
Joined: 22 Aug 2012, 11:09

Re: BlackInk Don't launch don't Open (??)

Postby distrash » 22 Aug 2012, 23:56

I have download and installed the missing dll. but it's always not working.

I just sent a .dwi (dependency walker image file) to your services.

Hopes can be helped.


Thanks again. Best Regards. ! ;) ;) ;)

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u2bleank
 
Posts: 1041
Joined: 11 Jun 2012, 10:41

Re: BlackInk Don't launch don't Open (??)

Postby u2bleank » 24 Aug 2012, 08:16

distrash : did you found a solution for the problem ?

distrash
 
Posts: 17
Joined: 22 Aug 2012, 11:09

Re: BlackInk Don't launch don't Open (??)

Postby distrash » 24 Aug 2012, 16:40

Not for the moment, it seems i have a checkdisk problem on my first hard drive.

:( :( :(

Thanks for your support and quick replies.

;) ;) ;)

distrash
 
Posts: 17
Joined: 22 Aug 2012, 11:09

Re: BlackInk Don't launch don't Open (??)

Postby distrash » 24 Aug 2012, 17:32

Hi, my problem is solved.

I could use the software, and i purchased a license some seconds after had access to it.

It was a directX problem, in all the cases i just update my directx form a microsoft page for my win 7 pro x64 et i think i have directX 11 now, (direct9 before).

The problem is solved, maybe a think to talk about in a FAQ part.


Thanks a lot !!

Best Regards. ;) ;) ;) ;) ;) ;)






:)

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u2bleank
 
Posts: 1041
Joined: 11 Jun 2012, 10:41

Re: (Solved) - - - BlackInk Don't launch don't Open (??)

Postby u2bleank » 27 Aug 2012, 09:21

I'm glad you solved the problem.
And big thanks for your purchase. I hope you'll enjoy BlackInk ;)

Best Regards


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