Black Ink Steam has stopped working error

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alexandre
 
Posts: 2
Joined: 04 Feb 2019, 19:29

Black Ink Steam has stopped working error

Postby alexandre » 05 Feb 2019, 18:56

Installing is ok, but can not launch black ink. it tried install directX, but there's already directX 12 installed in my laptop. I already tryied to re-install black ink. But couldn't fix it.
It was worked well in desktop, but not laptop.

This is my laptop's specs.

Processor Inter(R) Core(TM) i7-8565U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
Memory 16384MB RAM
DirectX 12
GPU Nvidia GeForce MX150
VRAM 1983 MB

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u2bleank
 
Posts: 1035
Joined: 11 Jun 2012, 10:41

Re: Black Ink Steam has stopped working error

Postby u2bleank » 06 Feb 2019, 09:47

Hi alexandre,

Is the stand alone version works on your laptop ?
If yes then Steam has probably corrupted a Black Ink's file..

If no try to send us crash report following this process

alexandre
 
Posts: 2
Joined: 04 Feb 2019, 19:29

Re: Black Ink Steam has stopped working error

Postby alexandre » 08 Feb 2019, 16:59

I already tried standalone version, but same error message.

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u2bleank
 
Posts: 1035
Joined: 11 Jun 2012, 10:41

Re: Black Ink Steam has stopped working error

Postby u2bleank » 27 Feb 2019, 11:48

the problem has been solved by installing the correct D3DComplier_43.dll in the C:\Windows\SysWOW64 folder


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