flashing\flickering

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holycojonas
 
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Joined: 28 Feb 2017, 08:40

flashing\flickering

Postby holycojonas » 03 Nov 2017, 21:43

Hi,

After the update that lets you scale up the UI, I have encountered a new problem. When I bring up the preferences window or a brush preview window it constantly flashes. When I attach I to the main tab/window it does not flash. So it only flashes when it is a floating window.

I updated my graphic card drivers, and the problem persists. Does anybody have a suggestion to fix the problem? Thanks in advance for any help.

M.E.

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: flashing\flickering

Postby u2bleank » 07 Nov 2017, 15:10

What is your config ( Hardware CPU, GPU, RAM and OS )
Do you have a surface book ?
If yes the workaround is to force black ink to run using the imtegrated graphics and while slow, it doesnt experience the flickering effect.
If no try to enable the VSync ( Main Menu > Winodw> Preferences > GPU )

holycojonas
 
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Joined: 28 Feb 2017, 08:40

Re: flashing\flickering

Postby holycojonas » 09 Nov 2017, 22:37

u2bleank wrote:What is your config ( Hardware CPU, GPU, RAM and OS )
Do you have a surface book ?
If yes the workaround is to force black ink to run using the imtegrated graphics and while slow, it doesnt experience the flickering effect.
If no try to enable the VSync ( Main Menu > Winodw> Preferences > GPU )


Wacom MobileStudioPro 16
Windows 10 Pro
16 GB ram
Intel i7-6567U CPU 3.30 GHZ
NVIDIA Quadra M1000M

Thanks for getting back to me. Didn't seem to work, but I will manage with docking the windows for now.

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: flashing\flickering

Postby u2bleank » 10 Nov 2017, 08:53

A user has the same problem and says :

i have this very same issue. It is caused by the dGPU.
I have forced black ink to run using the imtegrated graphics and while slow, it doesnt experience the flickering effect.
All ypu need to reproduce is any surfacebook model with a dGPU, the architecture on all the cards from all models is the same.

rondfranks
 
Posts: 7
Joined: 17 Mar 2018, 23:58

Re: flashing\flickering

Postby rondfranks » 18 Mar 2018, 00:07

Same problem, same tablet (MobileStudio). Running with slower integrated Intel Iris 550 doesn't cause popup windows (such as preferences) to flicker, but performance is not so great.

Also, the cursor ring doesn't indicate the size of the brush. Usually larger than the actual brush size. Probably because the tablet is 4K at 19" scaled natively at 250% via Windows.

Switching from Iris back to Quadro cards often causes a crash in BlackInk. I have to switch back to Iris in the Nvidia graphics program settings to stop BlackInk from crashing.

Running the latest Nvidia Quadro driver for the M1000M.

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: flashing\flickering

Postby u2bleank » 19 Mar 2018, 09:41

Same problem, same tablet (MobileStudio). Running with slower integrated Intel Iris 550 doesn't cause popup windows (such as preferences) to flicker, but performance is not so great.


:??: we don't have such config at the office so it's difficult to test..

Also, the cursor ring doesn't indicate the size of the brush. Usually larger than the actual brush size. Probably because the tablet is 4K at 19" scaled natively at 250% via Windows.


the better is to use Black Ink UI scaling feature..

Switching from Iris back to Quadro cards often causes a crash in BlackInk. I have to switch back to Iris in the Nvidia graphics program settings to stop BlackInk from crashing.


The right thing to do in this case is to send us the crash report ;)

rondfranks
 
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Joined: 17 Mar 2018, 23:58

Re: flashing\flickering

Postby rondfranks » 19 Mar 2018, 11:31

I believe one was sent by the program after the cash. Hopefully that will work.

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: flashing\flickering

Postby u2bleank » 19 Mar 2018, 11:45

no we didn't received anything..

rondfranks
 
Posts: 7
Joined: 17 Mar 2018, 23:58

Re: flashing\flickering

Postby rondfranks » 24 Mar 2018, 16:23

Apparently a different issue. While adjusting Wacom pin pressure in their app and running BlackInk, BlackInk froze and I had to kill it in Windows Task Manager. I've attached minidump and log files.
Attachments
BlackInk.zip
MiniDump.dmp and BlackInk.Log
(110.15 KiB) Downloaded 87 times

flengyel
 
Posts: 2
Joined: 18 Mar 2018, 02:48

Re: flashing\flickering

Postby flengyel » 24 Mar 2018, 16:52

holycojonas wrote:Wacom MobileStudioPro 16
Windows 10 Pro
16 GB ram
Intel i7-6567U CPU 3.30 GHZ
NVIDIA Quadra M1000M


I have the same trouble with a flickering preferences window, only I wasn't able to get the window to the dock. My system configuration is the same. I'm running Windows 10 Pro, version 1709 OS Build 16299.309. (I guess this counts as "Windows Creative"--as a noun, 'creative' is a term of derogation.)

The Black Ink demo runs HOT on my system. Does the full version not have this characteristic? There is a lot that I like about this program.

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