Black Ink software unable to open.

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anthony4
 
Posts: 3
Joined: 07 Sep 2013, 22:48

Black Ink software unable to open.

Postby anthony4 » 07 Sep 2013, 22:53

Hello,

I am having an issue opening the software. I just purchased it yesterday off of Steam. When I tried to open, it crashes and gives me an error message that Black Ink cannot open. It gives me the option to send a file report with the dump file.
I tried searching elsewhere, and I cannot find a solution to this problem. I am very excited to use this program, so I hope it can be fixed.

Thanks to anyone who can help.

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u2bleank
 
Posts: 1011
Joined: 11 Jun 2012, 10:41

Re: Black Ink software unable to open.

Postby u2bleank » 07 Sep 2013, 23:12

Hi anthony,

Can you send us your logs files with this procedure

Thanks

anthony4
 
Posts: 3
Joined: 07 Sep 2013, 22:48

Re: Black Ink software unable to open.

Postby anthony4 » 08 Sep 2013, 00:58

u2bleank wrote:Hi anthony,

Can you send us your logs files with this procedure

Thanks


Ok, I sent the email report.

codyfall
 
Posts: 4
Joined: 08 Sep 2013, 06:54

Re: Black Ink software unable to open.

Postby codyfall » 08 Sep 2013, 08:17

anthony4 wrote:
u2bleank wrote:Hi anthony,

Can you send us your logs files with this procedure

Thanks


Ok, I sent the email report.

did it work beacuse im having the same problem

anthony4
 
Posts: 3
Joined: 07 Sep 2013, 22:48

Re: Black Ink software unable to open.

Postby anthony4 » 09 Sep 2013, 15:32

I opened it from steam. There was two options, one for launch "BlackInk" and another for "Black Ink, force DX9"
I chose the second one and it seems to be working now.

codyfall
 
Posts: 4
Joined: 08 Sep 2013, 06:54

Re: Black Ink software unable to open.

Postby codyfall » 09 Sep 2013, 23:33

i tired that but it didnt work ehhh

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u2bleank
 
Posts: 1011
Joined: 11 Jun 2012, 10:41

Re: Black Ink software unable to open.

Postby u2bleank » 10 Sep 2013, 11:24

codyfall : do you have tried all the solutions exposed here


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