Black ink causes my copmuter to shut down

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ispyridis
 
Posts: 3
Joined: 10 May 2016, 15:03

Black ink causes my copmuter to shut down

Postby ispyridis » 15 Mar 2017, 17:43

Hi I have problem with new black ink. after a while it is loaded it causes my computer to shut down completely.
I tried to work on it ith a fresh restart and the same happens without having any other software open.
I uninstalled and installed older version same thing happens again.

I have a Wacom Cintiq Companion 512 ssd 4000HD graphics 8GB ram Upgraded to WIN10.

I was really addicted to Black ink and now I miss it.

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u2bleank
 
Posts: 883
Joined: 11 Jun 2012, 10:41

Re: Black ink causes my copmuter to shut down

Postby u2bleank » 16 Mar 2017, 09:43

Hi,

:reyes:
Do you have the VSync enabled like this :
Image

Perhaps the use of the GPU overheat your system ( try to remove any dust that obstructs air vents ).
Do you have the same behavior with software with high GPU usage ( like a game ) ?

ispyridis
 
Posts: 3
Joined: 10 May 2016, 15:03

Re: Black ink causes my copmuter to shut down

Postby ispyridis » 17 Mar 2017, 09:01

Hi I unchecked Vsync but the problem still persists. I might be an overheating problem. Although before new installation averything was working fine.

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u2bleank
 
Posts: 883
Joined: 11 Jun 2012, 10:41

Re: Black ink causes my copmuter to shut down

Postby u2bleank » 17 Mar 2017, 09:11

Hi I unchecked Vsync but the problem

It's better to Check it ;)

Do you have some temperature monitoring ?
Anyway it's seems that's a know issue with some Companion :(


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