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Black ink causes my copmuter to shut down

PostPosted: 15 Mar 2017, 17:43
by ispyridis
Hi I have problem with new black ink. after a while it is loaded it causes my computer to shut down completely.
I tried to work on it ith a fresh restart and the same happens without having any other software open.
I uninstalled and installed older version same thing happens again.

I have a Wacom Cintiq Companion 512 ssd 4000HD graphics 8GB ram Upgraded to WIN10.

I was really addicted to Black ink and now I miss it.

Re: Black ink causes my copmuter to shut down

PostPosted: 16 Mar 2017, 09:43
by u2bleank
Hi,

:reyes:
Do you have the VSync enabled like this :
Image

Perhaps the use of the GPU overheat your system ( try to remove any dust that obstructs air vents ).
Do you have the same behavior with software with high GPU usage ( like a game ) ?

Re: Black ink causes my copmuter to shut down

PostPosted: 17 Mar 2017, 09:01
by ispyridis
Hi I unchecked Vsync but the problem still persists. I might be an overheating problem. Although before new installation averything was working fine.

Re: Black ink causes my copmuter to shut down

PostPosted: 17 Mar 2017, 09:11
by u2bleank
Hi I unchecked Vsync but the problem

It's better to Check it ;)

Do you have some temperature monitoring ?
Anyway it's seems that's a know issue with some Companion :(