Tablet lag on new machine

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: Tablet lag on new machine

Postby u2bleank » 23 Sep 2016, 08:05

can you show me this parameter please :
Image

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marije
 
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Joined: 30 Aug 2016, 14:18
Location: Rotterdam

Re: Tablet lag on new machine

Postby marije » 25 Sep 2016, 18:41

marije wrote:So I put it to 0% and that did not make a difference.
The line has to catch up to my cursor all the time and this wasn't the case on my older computer.


I already tried turning it up or down but it didn't make a difference.
Eeeech

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u2bleank
 
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Joined: 11 Jun 2012, 10:41

Re: Tablet lag on new machine

Postby u2bleank » 26 Sep 2016, 09:44

I don't see why you have such delay then.. :cry:
If you have the same problem with the mouse then it's a performance problem. But your GPU ( a 950M ) seems to be alright for Black Ink :reyes:
Ok so the only solution is to give you access to Debug panel for Black Ink ( to have acces to more datas and infos ).
If you are agree send an email at support@bleank.com

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marije
 
Posts: 14
Joined: 30 Aug 2016, 14:18
Location: Rotterdam

Re: Tablet lag on new machine

Postby marije » 17 Jan 2017, 23:03

Hi there,

In the meantime I got used to it, but it's still there. I kind of forgot about this thread. I don't really have any knowledge of programs and error logs, and there is generally nothing going wrong except the line lagging behind. Does an error log help you guys if there's no error or crash? Just to be sure.
Eeeech

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u2bleank
 
Posts: 948
Joined: 11 Jun 2012, 10:41

Re: Tablet lag on new machine

Postby u2bleank » 18 Jan 2017, 17:34

Hi,

Yes you can send us your log file. Perhaps we will se something about your config in it.

Cheers

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