black ink wont start up

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crazzy
 
Posts: 5
Joined: 23 Feb 2016, 05:14

black ink wont start up

Postby crazzy » 23 Feb 2016, 05:25

Hi
Ive owned Black Ink for almost a year now
reecently my graphics board died and also harddrive
so got new of both
downloaded steam
games download ok
other software ok
but Black Ink downloads oks but has an error starting and wont start
went thru all they suggest still same problem

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u2bleank
 
Posts: 1034
Joined: 11 Jun 2012, 10:41

Re: black ink wont start up

Postby u2bleank » 23 Feb 2016, 09:19

:(
I suggest you to send us the log report at support@bleank.com

crazzy
 
Posts: 5
Joined: 23 Feb 2016, 05:14

Re: black ink wont start up

Postby crazzy » 26 Feb 2016, 17:31

hI
i SENT IN THE LOG REPORT A WHILE AGO AND i AM STILL WAITING FOR SOMEONE TO HELP ME.
i Really dont mindhaving to buy this program again since it really is the best on the market but I am afraid that if i bought it, i would still be having the same problem.
I bought it through steam and steam is of no help to me so I ned you guys to do something


thanks
andy lopez

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u2bleank
 
Posts: 1034
Joined: 11 Jun 2012, 10:41

Re: black ink wont start up

Postby u2bleank » 26 Feb 2016, 17:53

:reyes:
Strange because we always answer.
Have you used the mail cl**ig@m**.com ? if yes we didn't receive anything from you with this adress.

[EDIT] : I found you. you used another adress and here is the answer we send you :

Hi andy,

Sorry for this problem.
Perhpas some DLL are missing.
Try to install all DirectXversion and Visual Studio Redist SP1.
If it still doens't work send us you log files

crazzy
 
Posts: 5
Joined: 23 Feb 2016, 05:14

Re: black ink wont start up

Postby crazzy » 27 Feb 2016, 22:39

THEY ALL DONE SAYS UP TODATE
i did send the log
i miss my black inK

crazzy
 
Posts: 5
Joined: 23 Feb 2016, 05:14

Re: black ink wont start up

Postby crazzy » 27 Feb 2016, 22:40

still not working in case i wasnt clear about me not being able to get this started
it worked fine for 2 years

crazzy
 
Posts: 5
Joined: 23 Feb 2016, 05:14

Re: black ink wont start up

Postby crazzy » 05 Mar 2016, 19:11

I am not getting any help here
for once I found an art program that I can use and now it does not run
I have done everything you guys ask including updated to win 10, reset window
and still it will not run
so here it is
really simple
fix this to work or I want my money back
simple huh
like having a car that wont start

some one should contact me asap

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u2bleank
 
Posts: 1034
Joined: 11 Jun 2012, 10:41

Re: black ink wont start up

Postby u2bleank » 09 Mar 2016, 09:40

For info the problem has been solved. thanks to a fresh system install ;)


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