Crashes when resizing window.

Discuss features and report problems with BlackInk
swogdog
 
Posts: 4
Joined: 07 Sep 2013, 05:29

Crashes when resizing window.

Postby swogdog » 07 Sep 2013, 05:35

Hey there!

So I just downloaded the demo from Steam. I'm very interested in this app, but I'm having limited success running it right now. My issues are:

-When I resize the window, it tends to crash or turn invisible and I have to force quit. I have ignored the bug report submission box, but I will fill it out next time.
-When I resize the window and move too far, it tends to snap to the opposite side of the screen and stretch the window across my monitors.
-When using my wacom tablet, if I click outside of the window, it tends to crash.

I'm wondering what the issue could be. Might be my triple monitor setup? I'm running 3 monitors in NVidia Surround mode.

I also tried running in DX9 mode and it wouldn't even launch correctly.

When it worked, I was having a blast. If I can get this resolved I'll definitely be picking up a copy!

Thanks!

User avatar
u2bleank
 
Posts: 1011
Joined: 11 Jun 2012, 10:41

Re: Crashes when resizing window.

Postby u2bleank » 07 Sep 2013, 10:39

Hi swogdog,

Can you send back to us your crash report (if the auto uploader isn't working use this method ).

Thanks

swogdog
 
Posts: 4
Joined: 07 Sep 2013, 05:29

Re: Crashes when resizing window.

Postby swogdog » 07 Sep 2013, 15:02

Sent! (manual method)

User avatar
u2bleank
 
Posts: 1011
Joined: 11 Jun 2012, 10:41

Re: Crashes when resizing window.

Postby u2bleank » 07 Sep 2013, 15:12

Thx, we will investigate and try to fix it as soon as possible.

swogdog
 
Posts: 4
Joined: 07 Sep 2013, 05:29

Re: Crashes when resizing window.

Postby swogdog » 07 Sep 2013, 16:53

Thanks!

Hopefully before the Steam sale ends. ;)

User avatar
u2bleank
 
Posts: 1011
Joined: 11 Jun 2012, 10:41

Re: Crashes when resizing window.

Postby u2bleank » 13 Sep 2013, 10:53

hi swogdog,

The crash when resizing will probably fixed in the next update.
But can you send us the crash report when you click outside of Black Ink ?

Thanks

swogdog
 
Posts: 4
Joined: 07 Sep 2013, 05:29

Re: Crashes when resizing window.

Postby swogdog » 21 Sep 2013, 03:03

Hey, it's still happening.

I think it's the same bug. I may have not been actually clicking outside the window, but on the window edge.

I got it narrowed down to crashing when I use my Wacom pen to grab the edge of the screen to resize it. It crashes every time instantly. It seems to work perfectly fine with the mouse, though.

I sent a crash report (looks like the automatic way worked).

Thanks!


Return to Technical support

cron