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White squares cover image when I save

PostPosted: 27 Dec 2015, 21:07
by briaccount
Hello,

I just bought Black Ink through Steam, and everything was going great until I tried saving my image as anything other than the BlackInk format. These little white squares cover my image. I've tried saving as JPG, JPEG, and PNG and they all had the same result. Any help/advice would be appreciated.

Thank you!

Re: White squares cover image when I save

PostPosted: 28 Dec 2015, 09:33
by u2bleank
hum :mad:
Can you send an image test at support@Bleank.com ( the BKD and the PNG ) and send us also the .Log ( here how to retreive it )

Saving problems

PostPosted: 05 Jan 2016, 18:35
by jwdesigner
Hi I'm just wondering why my finished products when saved had a bunch of white blocks over it when they were not there before and when I reopen them they appear. Just curious thanks for the help :)

Re: White squares cover image when I save

PostPosted: 06 Jan 2016, 09:36
by u2bleank
hi jwdesigner,
Can you do the same thing ( send an image test at support@Bleank.com ( the BKD and the PNG ) and send us also the .Log )