White squares cover image when I save

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briaccount
 
Posts: 1
Joined: 27 Dec 2015, 21:04

White squares cover image when I save

Postby briaccount » 27 Dec 2015, 21:07

Hello,

I just bought Black Ink through Steam, and everything was going great until I tried saving my image as anything other than the BlackInk format. These little white squares cover my image. I've tried saving as JPG, JPEG, and PNG and they all had the same result. Any help/advice would be appreciated.

Thank you!

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: White squares cover image when I save

Postby u2bleank » 28 Dec 2015, 09:33

hum :mad:
Can you send an image test at support@Bleank.com ( the BKD and the PNG ) and send us also the .Log ( here how to retreive it )

jwdesigner
 
Posts: 1
Joined: 05 Jan 2016, 18:31

Saving problems

Postby jwdesigner » 05 Jan 2016, 18:35

Hi I'm just wondering why my finished products when saved had a bunch of white blocks over it when they were not there before and when I reopen them they appear. Just curious thanks for the help :)

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: White squares cover image when I save

Postby u2bleank » 06 Jan 2016, 09:36

hi jwdesigner,
Can you do the same thing ( send an image test at support@Bleank.com ( the BKD and the PNG ) and send us also the .Log )


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