Black Ink canvas showing up all black

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hamz234
 
Posts: 2
Joined: 01 Oct 2015, 20:38

Black Ink canvas showing up all black

Postby hamz234 » 01 Oct 2015, 20:44

I have used Black Ink on my previous Windows 10 PC and it worked fine.

I recently bought a MacBook Pro and am running Windows 10 partitioned on the drive. When I use Black Ink, the canvas shows up completely black. Every time I draw on the canvas, it reveals the canvas in large glitchy squares and then goes back to black when I stop drawing... I'm not sure if this is because of the new hardware or what.

Also... will there ever be an OS X version of Black Ink?

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: Black Ink canvas showing up all black

Postby u2bleank » 02 Oct 2015, 07:38

I recently bought a MacBook Pro and am running Windows 10 partitioned on the drive. When I use Black Ink, the canvas shows up completely black. Every time I draw on the canvas, it reveals the canvas in large glitchy squares and then goes back to black when I stop drawing... I'm not sure if this is because of the new hardware or what.


Do you have the latest GPU driver installed ?
if yes can you send screen shot at support@bleank.com and your logs files.

Also... will there ever be an OS X version of Black Ink?

Yes there will be a OS X version but I can't say you when for the moment :(

hamz234
 
Posts: 2
Joined: 01 Oct 2015, 20:38

Re: Black Ink canvas showing up all black

Postby hamz234 » 13 Nov 2015, 19:17

I figured it out...

All I had to do was update the drivers for the Intel Integrated Graphics.
It works perfectly now! :)

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: Black Ink canvas showing up all black

Postby u2bleank » 16 Nov 2015, 09:12

Glad to know :)


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