Opening png file crashes the program

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voldan
 
Posts: 3
Joined: 26 Mar 2015, 09:43

Opening png file crashes the program

Postby voldan » 24 Jul 2015, 14:02

Opening png file crashes the program. Error report is sent.
I had such problems with Black Ink few month before, and I sent the same error report but nothing changed.
I don't use often Black Ink mostly because I can't load PNG files.

I'm a game developer and use PNG files for sprites. So I would gladly use this wonderful program often, but I can't.

Please fix it.

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: Opening png file crashes the program

Postby u2bleank » 24 Jul 2015, 16:10

Sorry for your problem voldan.
But we didn't receive anything :??:
Can you please send us the crash report using this method

voldan
 
Posts: 3
Joined: 26 Mar 2015, 09:43

Re: Opening png file crashes the program

Postby voldan » 25 Jul 2015, 18:08

I examined the problem 1 more time and found out that Black Ink opens PNG files, that is a good news.
But it crashes when I open a file in folder which is named in not English language (in my case in Ukrainian).

It's not a big deal when you know about it. But for newcomers and those who don't know about it, it may be a problem and it may frighten away from using Black Ink.

For an example I have Black Ink more then half a year and I could use it much more often if I knew about this peculiarity.

I sent an error report to the mail.

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u2bleank
 
Posts: 1182
Joined: 11 Jun 2012, 10:41

Re: Opening png file crashes the program

Postby u2bleank » 27 Jul 2015, 10:36

Thanks, we have received the logs :up:
We will try to fix the problem in the next release.


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