Steam version still running after closing the program

Discuss features and report problems with BlackInk
jamppamaattori
 
Posts: 7
Joined: 19 Jan 2015, 04:22

Steam version still running after closing the program

Postby jamppamaattori » 19 Jan 2015, 04:32

Hi, I've been using Black Ink for some time now and I'm loving it, but I keep encountering this bug where the Steam version of the program stays running in the background even after I've closed it. I can't seem to find from task manager what process could be causing this and I can't close Steam to shut it down. Steam tells me to close Black Ink first. Usually I just result to clicking 'shut down' on my Windows and then cancelling it, since that will shut down most processes.

User avatar
u2bleank
 
Posts: 1025
Joined: 11 Jun 2012, 10:41

Re: Steam version still running after closing the program

Postby u2bleank » 21 Jan 2015, 14:23

is it something that happen al lthe time you launch Black Ink ?

jamppamaattori
 
Posts: 7
Joined: 19 Jan 2015, 04:22

Re: Steam version still running after closing the program

Postby jamppamaattori » 21 Jan 2015, 15:54

Really often, but weirdly not every time

jamppamaattori
 
Posts: 7
Joined: 19 Jan 2015, 04:22

Re: Steam version still running after closing the program

Postby jamppamaattori » 21 Jan 2015, 15:57

I just tested and for some reason the program closes normally when I have a blank project, but when I'm working on my main project, which is saved into Dropbox, the bug happens

User avatar
u2bleank
 
Posts: 1025
Joined: 11 Jun 2012, 10:41

Re: Steam version still running after closing the program

Postby u2bleank » 21 Jan 2015, 16:01

is it happening when working on files saved on a simple folder ( not a DropBox synched folder ) ?

jamppamaattori
 
Posts: 7
Joined: 19 Jan 2015, 04:22

Re: Steam version still running after closing the program

Postby jamppamaattori » 21 Jan 2015, 17:54

Apparently yes

User avatar
u2bleank
 
Posts: 1025
Joined: 11 Jun 2012, 10:41

Re: Steam version still running after closing the program

Postby u2bleank » 21 Jan 2015, 18:06

ok :? , then when it's happening Kill Black Ink and then please send us the Log file for further investigation.

jamppamaattori
 
Posts: 7
Joined: 19 Jan 2015, 04:22

Re: Steam version still running after closing the program

Postby jamppamaattori » 21 Jan 2015, 18:15

Sent

jamppamaattori
 
Posts: 7
Joined: 19 Jan 2015, 04:22

Re: Steam version still running after closing the program

Postby jamppamaattori » 21 Jan 2015, 23:30

I think Black Ink closes if I end the Steam.exe through task manager, if that's any help. At least after doing that, when I restart Steam, Black Ink isn't running according to Steam.


Return to Technical support

cron